Refund & Cancellation Policy

1. Overview

At Fund Bridge Pro, we are committed to delivering genuine value through our loan consultancy, credit advisory, and financial planning services. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be requested and processed. We encourage all clients to read this policy carefully before engaging our paid services.

Please note that initial consultations provided by Fund Bridge Pro are completely free of charge and are therefore not subject to any refund or cancellation provisions.

2. Nature of Our Services

Fund Bridge Pro provides professional consultancy services including:

• Loan eligibility assessment and lender matching
• Credit score improvement programs
• Loan application assistance and documentation support
• Personalised financial advisory and planning sessions
• Business loan facilitation and structuring

As these are professional advisory services that require significant time, expertise, and resources to deliver, refund eligibility is assessed on a case-by-case basis.

3. Free Services – No Refund Applicable

The following Fund Bridge Pro services are provided at no charge and therefore no refund provisions apply:

• Initial telephone or online consultation (up to 60 minutes)
• Preliminary loan eligibility assessment
• Basic CIBIL score review and explanation
• General financial guidance session

4. Paid Services – Cancellation & Refund Terms

4.1 Cancellation Before Service Commencement

If a client cancels a paid engagement with Fund Bridge Pro before any substantive work has commenced (i.e., within 48 hours of fee payment and before advisor assignment or document review has begun), a full refund of the paid fee will be processed within 7–10 business days.

4.2 Cancellation After Service Commencement (Within 7 Days)

If a client requests cancellation after work has commenced but within 7 days of the service start date, Fund Bridge Pro will assess the proportion of work completed and issue a pro-rata refund for the unused portion of the service, less a non-refundable processing fee of ₹999 or 15% of the total fee (whichever is lower).

4.3 Cancellation After 7 Days

No refund will be issued for cancellations requested more than 7 days after the service commencement date, as substantial advisory work, lender consultation, documentation preparation, and credit analysis will have been performed on the client's behalf.

4.4 Credit Score Improvement Programs

Credit rehabilitation programs at Fund Bridge Pro run over 90–180 days. Refund eligibility for these programs:

• Within first 14 days of enrollment: 75% refund if no active credit interventions have been initiated.
• After 14 days: No refund is applicable as personalised credit strategies, dispute filings, and credit interventions will have been implemented.

5. Non-Refundable Circumstances

Refunds will not be processed in the following circumstances:

• Loan rejection by a bank or NBFC, as lending decisions are made independently by financial institutions and are outside Fund Bridge Pro's control.
• Client provides inaccurate, incomplete, or fraudulent information that impacts service delivery.
• Client fails to provide required documents within agreed timelines, causing service delays.
• Client's eligibility for a specific loan product changes due to external factors (e.g., job loss, credit score deterioration) after fee payment.
• Client changes their mind about their financial requirement after consultancy has been provided and documented.
• Services already fully rendered and delivered to the client's satisfaction as confirmed in writing.

6. How to Request a Refund

To initiate a refund or cancellation request, please contact Fund Bridge Pro within the eligible time period as follows:

• Email: refunds@fundbridgepro.shop with your full name, registered mobile number, service details, and reason for refund.
• Phone: +91 88000 00000 (Monday – Saturday, 9 AM – 7 PM IST)
• WhatsApp: +91 88000 00000 — include a written cancellation request with your service reference.

Fund Bridge Pro will acknowledge your refund request within 2 business days and communicate the refund decision within 7 business days of receiving the complete request.

7. Refund Processing Timeline

Approved refunds will be processed as follows:

• Online Payments (UPI, Net Banking, Credit/Debit Card): 7–10 business days from approval date.
• Bank Transfer (NEFT/IMPS): 5–7 business days from approval date.
• Cheque/DD Payments: 10–15 business days from approval date.

Refunds will be credited to the same payment instrument used for the original transaction, wherever technically feasible.

8. Disputes

If you are dissatisfied with Fund Bridge Pro's refund decision, you may escalate the matter by emailing our Grievance Officer at grievance@fundbridgepro.shop. We are committed to resolving all disputes fairly within 14 business days of escalation.

9. Policy Updates

Fund Bridge Pro reserves the right to amend this Refund and Cancellation Policy at any time. Updates will be published on this page with the revised date. It is the client's responsibility to review this policy periodically.

10. Contact Us

For any questions regarding this policy, please contact Fund Bridge Pro:

• Email: refunds@fundbridgepro.shop
• Phone: +91 88000 00000
• Address: 123 Finance Tower, Connaught Place, New Delhi – 110001, India